Working With Real Estate Agents

Looking for an experienced real estate team to help purchase your dream home or sell your existing home? Look no further. Get connected with your local real estate experts now.

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WHAT OUR CLIENTS SAY

First-class service; HIGHLY recommend! 🌟

— OLio | Asheville, NC 2021

WHAT OUR CLIENTS SAY

Phi-Van is provides first class service - beyond and above all others; we HIGHLY recommend forevermore 🌟

— Private Investor | Asheville, NC 2022

WHAT OUR CLIENTS SAY

Phi Van helped us find a wonderful home. She is patient, and always had time to answer any questions we had. We are so grateful to know such a great agent, and person.

— Sandy Brinson | Asheville, NC 2019

WHAT OUR CLIENTS SAY

We were impressed from start to finish with Phi-Van and are grateful for her help in purchasing a home in the Asheville area. She was always cordial and very responsive to our needs and requests. She is very knowledgeable and professional and helped us get an offer in quickly which was important in this environment. She went above and beyond and took a personal interest in helping us find the right home....

— Jack Piquette | Asheville, NC 2023

WHAT OUR CLIENTS SAY

Phi-Van was an excellent realtor. She took the time to show us several properties and was very patient with us when we were indecisive. She then did the research to find us a very good deal on a builders interest rate to allow us to buy a luxury home we would not of otherwise been able to afford. She even got the price of the home down for us on a technicality. Would highly recommend to anyone buying or ...

— Tyler Owen | Fountain Inn, SC 2023

WHAT OUR CLIENTS SAY

I am very pleased with the service and professionalism that Phi-Van provided for us in our home buy. She constantly looked out for our best interest during our search, from find prospective homes to providing assessments to which homes would suit our needs. She helped with all aspects of the final purchase and we are very pleased with our new home.

— David V | Rutherfordton, NC 2017

WHAT OUR CLIENTS SAY

Phi-Van is amazing! She found us a home that had everything we were looking for. She held our hands through every step of the buying process, was always available and enthusiastic to answer my one million questions, very timely in response and always made sure to look out for our best interests! I highly recommend her to anyone looking to buy a home.

— Kayla B | Leicester, NC 2018

WHAT OUR CLIENTS SAY

We are very lucky to have met Phi-Van early on in August 2018 when we were just starting to look into moving in the area! Not only was she super patient with us being first home buyers, but she went above and beyond to make sure that we would find the best starter home. Her expertise in buying (and selling) helped us make our decisions when it came to putting in our offers. We recommend working with Phi-...

— Joe R. | Asheville, NC 2019

WHAT OUR CLIENTS SAY

Normally purchasing property can be so stressful but Phi-Van made this process seem so smooth and exciting for my fiance and I. We were property shopping out of town and were there for only 1 day and our previous realtor was a no show and Phi-Van was contacted by a friend and immediately came to our rescue...on a weekend! She was there every step of way giving us no time to feel any pressure or stress. W...

— Erin | Lake Lure, NC 2019

WHAT OUR CLIENTS SAY

We moved up here for a job and did not have any idea of where we wanted to live and no market expertise. Phi was always available (day and late nights) to assist us with finding the right home. She was always prompt, professional, courteous and remains a friend long after closing on our home.

— jmb236 | Asheville, NC 2019

WHAT OUR CLIENTS SAY

Phi-Van was absolutely wonderful to work with! She went above and beyond in everything throughout our time working with her. As a first-time home buyers, she helped my husband and me find the perfect place that fit exactly what we were looking for. We literally searched for 5 months and visited over 100 houses--I have never seen real estate agents devote that much time and effort to put a client in a hou...

— Caroline Elliott | Fletcher, NC 2020

WHAT OUR CLIENTS SAY

Phi-Van is great! Our realtor in Florida recommended her and she was perfect. We flew in for a weekend and saw every house we could. Phi-Van made sure we saw those plus others. She pointed out all the good, questionable and worthy parts of the home and area. She went out of her way to "show" us a house after we were back home. We put in a bid and from then on, she made sure we were covered in every way p...

— Sandy | Candler, NC 2020

WHAT OUR CLIENTS SAY

Phi-Van spent months helping us find the perfect house. Even when covid started she was there for us and made house hunting safe and as easy as possible. She was always at reach immediately and went above and beyond! I can't recommend her enough if you want to find your dream home!

— Heather Weinstein | Rutherfordton, NC 2020

WHAT OUR CLIENTS SAY

5 stars for Phi Van Cherry as our real estate agent. I reached out to her in August 2020 from out of state and by October 2020 we were closing on our beautiful new home in Hendersonville, North Carolina. Phi Van was efficient and professional in sending us homes to look at online before we came to town and then once in town she showed us homes for 3 straight days. Phi Van also made an inspection on our n...

— Kalee | Hendersonville, NC 2020

WHAT OUR CLIENTS SAY

An amazing realtor, kept me in the loop each step of the way, assisted me in dealing with an incredibly icy buyers realtor as well as an amazingly inept buyers attorney. I'd recommend Phi-van to anyone who needs a great realtor with unbelievable marketing skills!

— Janet | Hendersonville, NC 2021

WHAT OUR CLIENTS SAY

Phi-Van was extraordinarily accommodating in every phase of our home search, purchase and move. She went far beyond the call of duty, making certain our needs and wishes were met. We so enjoy our new home and exploring the Asheville area. Phi-Van gave us many recommendations for shopping, sightseeing, and home improvement ideas. She is an absolute top-notch professional and I heartily recommend her to an...

— Shipwreck John | Candler, NC 2020

WHAT OUR CLIENTS SAY

Phi-Van went way above and beyond for us buying our house. We were buying while living in another state and Phi-Van did video showings for us and gave us plenty of information so we could make an informed decision. We very much appreciated her diligence in helping us get a home in this very competitive market!

— Kathy S | Granite Falls, NC 2021

WHAT OUR CLIENTS SAY

I'd give more than 5 stars if I could! Phi-Van was an exceptional agent to work with. She was focused on my interests in the contract process and very responsive. She went above and beyond to get me into my home. Would absolutely recommend her to anyone wanting to buy or sell.

— Amber C | Columbus, NC 2021

WHAT OUR CLIENTS SAY

Phi-Van was amazing from our first point of contact until the end. My husband and I were more than pleased with all of her hard work and dedication in not only finding us the perfect home for our needs, but also in ensuring that we got more bang for our buck. If you want a realtor who will literally give her all, look no further. She is AMAZING!

— Angie Mason | Arden, NC 2021

WHAT OUR CLIENTS SAY

Phi-Van is an incredibly hard worker and helped make it possible to get our house on the market right away. Her advice helped us get under contract with the best offer and we were able to sell our home in less than a month! We used Phi-van to buy this home as a first time buyer two years ago and we are so happy to have her help us as first time seller.

— Emi S | Asheville, NC 2022

WHAT OUR CLIENTS SAY

Phi-Van was a referral from another realtor. We are out of state buyers and had no contacts in the area. The whole process is as about as smooth as you could hope for. We had an initial video meeting to talk about what we wanted and shortly thereafter had a full inbox of potential sites. We worked through those, refined things and settled on a list of roughly 15 sites. Phi-Van gave us a full Friday /Satu...

— Tom | Hendersonville, NC 2022

WHAT OUR CLIENTS SAY

I have known Phi-Van since 2020 as she was the realtor for the land my fiancé and I purchased. And now, she was the realtor that helped us sell the home we built on that land. Buying, building, selling is one of the most stressful events I think someone can go through and Phi-Van has a way of making the process seamless and less stressful. Not only does she have extensive real estate knowledge she also k...

— Erin | Lake Lure, NC 2022

WHAT OUR CLIENTS SAY

We bought AND sold our first home with Phi-Van and it was a pleasure to work with her. She has an amazing work ethic. She commits her time and effort into each client. Her services truly surpasses expectation. She is on top of every issue and task that arises. Her communication/follow up is 10 out of 10. I wish I could’ve taken her with me to help buy our new home where we relocated. Highly recommend!

— Ann | Rutherfordton, NC 2021

WHAT OUR CLIENTS SAY

My husband and I had nothing short of an incredible experience working with Phi! We were first-time home buyers and Phi really helped to navigate us through the process. She is extremely responsive, patient, and has a great sense of humor. Don’t look any further than Phi-Van Cherry for your real estate needs!

— Jenna | Asheville, NC 2022

WHAT OUR CLIENTS SAY

Couldn’t have asked for a more professional, more personable realtor than Phi-Van. She was helpful from beginning to end, listened to our desires and preferences, and help us secure a home that fit us well. I can’t recommend her highly enough!

— Jack | Asheville, NC 2023

WHAT OUR CLIENTS SAY

Phi was amazing to work with! She always responds the right way and is communicative about what’s on the market. She looks out for the best interest of your families’ situation and needs and is very patient and caring. She is very knowledgeable about the market. She always made herself available to my schedule being a mom herself.

— So appreciative | Hendersonville, NC 2023

WHAT OUR CLIENTS SAY

Phi-Van was wonderful to work with. She works tirelessly to find you the perfect home and is extremely knowledgeable about the housing market. She has an eye for detail and will go out of her way to ensure you have a wonderful experience during your home-buying process.

— JW | Simpsonville, SC 2023

WHAT OUR CLIENTS SAY

What a blessing it was to work with Phi! From the moment we met her, my husband and I knew this was not only the right choice but best one! Phi was professional and always available to answer a question. After struggling to sell our home for a year, she stepped in and sold it in two days! Highly recommend Phi-Van Cherry to make your dreams a reality!

— C Gowing | Barnardsville, NC 2023

WHAT OUR CLIENTS SAY

I highly recommend Phi-Van Cherry whom I met when I joined the Hendersonville Woman’s Club (HWC) a few years ago. In that time I have developed a tremendous admiration for this woman. She has a tremendous drive to create success not just for herself but those around her. When she sets out to do something you’d best get on it with her or get out of the way. Now she is President of the HWC and sees everyth...

— Barbara I.

WHAT OUR CLIENTS SAY

Phi-Van was absolutely wonderful to work with! She went above and beyond in everything throughout our time working with her. As a first-time home buyer, she helped my husband and me find the perfect place that fit exactly what we were looking for. We literally searched for 5 months and visited over 100 houses. I have never seen real estate agents devote that much time and effort to putting a client in a ...

— Caroline F. | Fletcher, NC 2020

WHAT OUR CLIENTS SAY

Phi-Van helped us find a home through a cross-country move from Los Angeles. She understood the nature of my family and always recommended a home that would fully address our needs and kept a watch out for potential issues in homes and locations. She made sure the home would not be near a main road because our kids may run into the street or the distance from nearby stores. She looked out for us from the...

— Cuong V. | Rutherfordton, NC 2021

WHAT OUR CLIENTS SAY

Phi-Van is amazing! She found us a home that had everything we were looking for. She held our hands through every step of the buying process, was always available and enthusiastic to answer my one million questions, was very timely in response, and always made sure to look out for our best interests! I highly recommend her to anyone looking to buy a home.

— Kyla M. | Etowah, NC 2022

WHAT OUR CLIENTS SAY

Phi-Van is amazing! Not only she sold us a beautiful home but here we are 4 months later she is still here for us! Today she spend most part of her day at our home letting in the pest service man since we are in Florida! She could have said no but thats the person she is. We just absolutely love her!

— Mary V. | Mill Spring, NC 2020

WHAT OUR CLIENTS SAY

Phi-Van Cherry has been an exceptional referral partner. Professional, responsive, knowledgeable, and caring. I can go on and on. She always amazes me with her thoughtfulness and attention to detail, and she is a phenomenal resource for all things Asheville. I highly recommend working with her!

— Jessica P.

WHAT OUR CLIENTS SAY

Phi-Van spent months helping us find the perfect house. Even when covid started she was there for us and made house hunting safe and as easy as possible. She was always at reach immediately and went above and beyond! I can't recommend her enough if you want to find your dream home!

— Heather W. | Mooresboro, NC 2021

WHAT OUR CLIENTS SAY

As a fellow real estate agent, I have been referring my clients to Phi-Van Cherry. She has been great to work with and very responsive. All my clients have been super happy when I have referred her way!

— Lauren E.

WHAT OUR CLIENTS SAY

I highly recommend Phi-Van for the Asheville area. She knows the area well and provides excellent service to all her clients. She makes everyone she works with feel like they are family.

— Barbara W.

WHAT OUR CLIENTS SAY

Phi-Van is such a hard worker. She always promptly returns calls or any questions I might have. She is efficient and has good negotiation skills. You won't be disappointed!

— Bekah P.

WHAT YOU NEED TO KNOW BEFORE WORKING WITH A REAL ESTATE AGENT

When buying or selling real estate, you may find it helpful to have a real estate agent assist you. Real estate agents can provide you with many useful services and work with you in different ways.

In some real estate transactions, the agents work for the seller. In others, the seller and buyer may each have agents. And sometimes, the same agents work for both the buyer and the seller. To make the best decisions, you need to know whether an agent is working for you as your agent or simply working with you while acting as an agent of the other party.

This page addresses the various types of working relationships that may be available to you. It should help you decide which relationship you want to have with your real estate agent. It will also give you useful information about the various services real estate agents can provide buyers and sellers, and it will help explain how real estate agents are paid.

 

Learn more here:  https://www.ncrec.gov/Brochures/WWREABrochure.pdf

Working With Real Estate Agents

Sellers Agent

Sellers Agent

If you are considering the sale of your real estate, we highly recommend listing your property with our real estate firm. Upon deciding to do so, you will enter into a comprehensive listing agreement that authorizes our firm and its proficient agents to serve as your dedicated seller's representatives in all interactions with potential buyers.

Additionally, we may be approached to permit agents from other firms to assist in identifying a suitable buyer for your property.

Before endorsing the listing agreement, it is important that you thoroughly review and comprehend its contents.

Responsibilities to Seller:

Under the listing agreement, our firm and its agents commit to:

  1. Promote your best interests.
  2. Maintain loyalty to you.
  3. Adhere to your lawful instructions.
  4. Disclose all material facts capable of influencing your decisions.
  5. Demonstrate reasonable skill, care, and diligence.
  6. Provide a transparent account of all monies handled on your behalf.

Upon execution of the listing agreement, our firm and its agents are bound by confidentiality requirements. No confidential information about you will be shared with prospective buyers or their agents without your explicit permission. We strongly advise refraining from disclosing sensitive information to the listing agent until the listing agreement is officially signed.

Services and Compensation:

In pursuit of facilitating the sale of your property, our firm and its agents extend an array of services, including:

  1. Assisting in determining the optimal pricing for your property.
  2. Implementing comprehensive advertising and marketing strategies.
  3. Furnishing all necessary property disclosure forms for your completion.
  4. Negotiating on your behalf to secure the best possible price and terms.
  5. Reviewing all written offers in collaboration with you.
  6. Actively promoting your interests throughout the sales process.

For the service of representing you and facilitating the sale of your property, a sales commission fee will be applicable. The listing agreement explicitly specifies the amount or method for determining the commission or fee and outlines whether you authorize our firm to share this commission with agents representing the buyer.

We encourage you to engage in this process with confidence, secure in the knowledge that our dedicated team is committed to ensuring a smooth and successful real estate transaction.

 

Buyers Agent

Buyers Agent

When engaging the services of our real estate firm and its agents as your representatives, certain responsibilities are upheld to ensure your interests are paramount. Our commitment to you includes:

  1. Advocacy of Your Best Interests: Our commitment is to champion your best interests throughout the real estate transaction.

  2. Unwavering Loyalty: We pledge undivided loyalty to you, ensuring that your needs and preferences guide our actions.

  3. Adherence to Legal Instructions: Your lawful instructions are followed, providing you with a seamless and compliant experience.

  4. Transparent Disclosure: We are committed to furnishing you with all pertinent information that could impact your decision-making process.

  5. Exemplary Skill and Diligence: Employing reasonable skill, care, and diligence, we navigate the complexities of the real estate process on your behalf.

  6. Accurate Financial Accountability: Every monetary transaction on your behalf is meticulously accounted for, fostering trust and transparency.

Upon your agreement, for our firm and agents to act as your buyer's agent, confidentiality is maintained. We do not disclose any confidential information about you to sellers or their agents without your explicit consent. It is advisable to refrain from sharing information with your agent that you would not wish sellers to be privy to until a formal agreement is established.

Unwritten Agreements:

To ensure clarity in our relationship and the scope of services provided, it is recommended to have a written agreement. While some firms may provide representation without a written agreement initially, making an offer on a property requires a formal agency agreement. Failure to sign it relinquishes our ability to represent you, and confidentiality is no longer guaranteed. In the event you proceed with another agent from a different firm, the initial agent may seek compensation from that firm.

Before signing any agency agreement, it is imperative to thoroughly read and comprehend its terms.

Services and Compensation:

Whether through a formal written agreement or an informal arrangement, our buyer's agents are committed to providing a range of services, including property search assistance, financing arrangement, and comprehensive property information. Compensation for our services can take various forms, such as direct payment from you, seeking compensation from the seller or listing agent, or a combination thereof. Before making an offer, ensure that the compensation terms are clearly outlined in a buyer agency agreement, and take the time to understand these provisions fully.

 

Dual Agent

Dual Agent

In certain scenarios, you may opt to have an agent or firm represent both you and the seller simultaneously, creating a "dual agency relationship." This typically arises when your interest is directed towards a property listed by your buyer's agent or the agent's firm. If this situation arises and you haven't previously consented to a dual agency relationship in your buyer agency agreement (whether written or oral), your buyer's agent will request you to sign a separate agreement, granting permission to act as an agent for both you and the seller.

Navigating the interests of both the buyer and seller as a dual agent can pose challenges. However, it is essential for a dual agent to treat both parties impartially and equitably. Despite owing both parties the same duties, buyers and sellers have the option to restrict dual agents from disclosing specific confidential information to the opposing party.

If you opt for the "dual agency" route, it's crucial to recognize that the loyalty of a dual agent is divided between parties with potentially conflicting interests. Therefore, establishing a clear understanding of your relationship with the dual agent and the specific role the agent will play in the transaction is paramount. This clarity is best achieved by formalizing the agreement in writing at the earliest possible stage.

Designated Agency

Designated Agency

Certain firms extend a variation of the dual agency known as "designated agency," wherein one agent within the firm represents the seller, and a separate agent represents the buyer. In instances where this option is offered, it aims to afford each "designated agent" the opportunity to more comprehensively advocate for the interests of their respective parties.

A spacious colonial house with a manicured lawn and mature trees.

Seller’s Agent Working with a Buyer

Engaging with a Real Estate Agent:

In the event that the real estate agent or firm you contact does not offer buyer agency services, or if you choose not to have them act as your buyer agent, collaboration is still possible. However, it's important to note that in this scenario, they will function as the seller's agent or subagent. While they can assist you in finding and purchasing a property, providing services akin to those of a buyer's agent, it's essential to recognize that their primary allegiance lies with the seller.

Despite acting as the seller's agent, they are obligated to treat you fairly and disclose any "material facts" about properties, such as structural issues. However, their ultimate goal is to secure the best possible prices and terms for the seller. Additionally, a seller's agent is obliged to share any information about you, including personal, financial, or confidential details, that could benefit the seller in the property sale.

Before divulging any information, agents must provide written disclosure if they are representing the seller. Until you confirm that an agent is not a seller's agent, exercise caution in sharing details that you may not wish the seller to be privy to.

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